FAQ
What is Third & Main?
​​​​​We are a subscription box company that curates beautiful finds for you and your home and then ships them to you based on your selected plan. 

​What is in a box?
You will receive 4 - 6 full size items well below their retail value. Average box values are between $85-$110. Items may include an assortment of products such as kitchen specialty items, serveware, ceramics, home decor, luxurious textiles, beautiful stationery products, amazing smelling soaps, lotions, bath products, and more.  Every month we feature at least one US made item, and provide you with an information card about who made your item, and where it was made! We also provide an information on each brand and product that is in your box!
  
​​​​​​​​​Can I choose what is in my box? 
We carefully curate each box for you, so that every month you open up a surprise! Who doesn't love to receive a beautiful surprise?!

​Can I return an item if I do not like it? 
We offer replacements in the event of damage. If you happen not to like an item, simply regift it to a friend!  

What is special about Third & Main? 
We are passionate about every single item that we hand-select for your box. We love to fill our boxes with local mission-minded vendors from around the U.S.A. Your box will include information on each vendor and where you can purchase more of their items. We love to support local vendors as well as your local boutique. Support local on a larger scale.  

​Do I need to subscribe?
You can purchase a one-time box or give a box as a gift. The benefit of subscribing is a guaranteed shipment even if the box is sold out. Each month we will have a limited number of boxes available.  

How do I cancel my subscription?
You can cancel your subscription at anytime by emailing contact@mythirdandmain. Please include "Cancellation Request" in the title of the email. Please note, if your order has already been shipped, your cancellation will be effective for the next shipment. 

Do you ship internationally?
International shipping is not currently available, but we hope to have that option ready soon. Contact us at contact@mythirdandmain.com for more information.

Do you charge sales tax?
Sales tax is charged in Illinois only and is based on the sub total and shipping according to law. We wish it wasn't that way either.   

When will I be billed?
You are billed for your first box with your initial purchase. Monthly and Bi-Monthly Subscriptions* will fall into our regular billing and shipping cycle, which bills on the 20th and ships by the 1st of each applicable month.  *Note: Bi-Monthly subscriptions are no longer offered. Bi-monthly purchased prior to the July 2017 box will continue to be honored until canceled.

Seasonal Subscriptions will be charged when your initial order is placed and will ship out May 1, July 1, October 1, December 1. After you receive your initial box, your credit card will be charged on the 20th of the month prior to the next seasonal ship date.

Orders placed after the first of each month, will defer to next closest season to start subscription.

When will my box ship?
Boxes will be shipped by the end of the Month.  Example - The June Box will be shipped by the end May.  This way you can enjoy your June box for the entire month of June :-)!

How are the values of the box determined? 

The values of the box are determined using MSRP at the time we purchase the products for your box.  Items are usually purchased a few months ahead of when you receive them.